PRIVACY POLICY

Last updated: September 2026

1. About this Privacy Policy

Jodie Elizabeth VA respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, contact me, enquire about my services or work with me.

Jodie Elizabeth VA is owned and operated by Jodie Tucker.

If you have any questions about how your personal information is handled, you can contact me at:

Email: hello@jodieelizabethva.co.uk
Business: Jodie Elizabeth VA
Location: North Devon, UK

I am the data controller responsible for the personal information I process in connection with my business and website.

2. What personal information I collect

Depending on how you interact with me, I may collect the following information:

  • Your name

  • Your email address

  • Your telephone number, if you choose to provide it

  • Your business name and job title

  • Information about your business or organisation

  • Information you provide when making an enquiry

  • Details of the services you are interested in

  • Information contained in correspondence between you and me

  • Information provided when discussing or arranging services

  • Information required for invoicing, payment and accounting purposes

  • Website and technical information, such as your IP address, browser type, device information, pages visited and how you interact with my website, where applicable

I only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How I collect your information

I may collect personal information when you:

  • Complete a contact or enquiry form on my website

  • Contact me by email

  • Contact me through social media

  • Enquire about or purchase my services

  • Communicate with me as a client or potential client

  • Visit and use my website

  • Provide information to me directly in connection with a service

  • Communicate with me in relation to an existing business relationship

I may also obtain professional contact information from publicly available sources, such as LinkedIn, where this is relevant to my business activities and permitted by law.

4. How I use your information

I may use your personal information to:

  • Respond to enquiries and requests

  • Discuss your requirements and the services I provide

  • Prepare quotations, proposals and agreements

  • Provide and manage my services

  • Communicate with clients and potential clients

  • Manage client relationships

  • Provide business, sales and recruitment support

  • Manage invoices and payments

  • Maintain appropriate business and financial records

  • Meet legal and regulatory obligations

  • Protect my website and business from fraud, misuse or security threats

  • Understand how my website is used and improve its content and performance

  • Communicate with you where you have asked me to do so or where I have a lawful basis for doing so

I will not use your personal information for purposes that are incompatible with those described above without providing further information where required.

5. Lawful basis for processing

Under UK data protection law, I need a lawful basis for processing personal information.

Depending on the circumstances, I may rely on the following lawful bases:

Contract

Where processing is necessary to take steps at your request before entering into a contract, or to provide services under a contract with you.

Legitimate interests

Where processing is necessary for my legitimate business interests, provided those interests are not overridden by your rights and interests.

For example, this may include managing business enquiries, maintaining client relationships, managing my business and improving my services.

Legal obligation

Where I need to process information to comply with a legal or regulatory obligation, such as maintaining financial or tax records.

Consent

Where I have asked for your consent to process your information for a particular purpose and consent is the appropriate lawful basis.

Where I rely on consent, you can withdraw your consent at any time.

6. Sharing your information

I will only share your personal information where there is a legitimate reason to do so.

This may include sharing information with trusted service providers who help me operate my business, such as:

  • Website hosting and website service providers, including Squarespace

  • Email and communication providers

  • Cloud storage and productivity providers

  • Accounting, invoicing or payment service providers

  • Professional advisers, where necessary

  • Government bodies, regulators or law enforcement where I am legally required to do so

Where I provide recruitment support to a client, I may process candidate or applicant information on the client's behalf. Where appropriate, relevant contractual and data protection arrangements will apply.

I do not sell your personal information.

7. International transfers

Some of the service providers I use may process personal information outside the UK.

Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

8. How long I keep your information

I only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.

For example:

  • General enquiries where no business relationship is established may normally be retained for up to 12 months after meaningful contact, unless there is a reason to retain them for longer.

  • Client information will generally be retained for the duration of the business relationship and for an appropriate period afterwards.

  • Financial and accounting records will be retained for the periods required by applicable law.

When information is no longer required, I will securely delete or dispose of it where reasonably practicable.

9. Website cookies and analytics

My website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly and securely. Other cookies, including analytics and performance cookies, are optional.

I use Squarespace Analytics to understand how visitors use my website and to monitor website performance.

This may involve information such as:

  • Pages visited

  • Website traffic

  • Clicks and interactions

  • Referring websites

  • Browser and device information

  • IP address and network information

  • Timestamps and other technical information

Analytics and performance cookies are only used where you have provided the appropriate consent through my website's cookie banner.

Squarespace may also collect technical information about activity on my website, including IP address, browser and device information, and information about visits and interactions with the website. This may be used for website security, monitoring and troubleshooting, and to help maintain the proper functioning of the website.

For more information about how cookies are used and how you can manage your preferences, please see my Cookie Policy.

10. Keeping your information secure

I take reasonable steps to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Request access to the personal information I hold about you

  • Ask me to correct inaccurate or incomplete information

  • Ask me to delete your personal information where there is no lawful reason for me to continue processing it

  • Ask me to restrict how I process your information in certain circumstances

  • Object to certain processing, including processing based on legitimate interests

  • Request the transfer of certain personal information to you or another organisation, where applicable

  • Withdraw consent where I am relying on consent to process your information

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of these rights, please contact me at:

hello@jodieelizabethva.co.uk

12. Complaints

If you have concerns about how I have handled your personal information, I would encourage you to contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.

Further information about making a complaint can be found on the ICO website.

13. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or applicable legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.